General Terms and Conditions (GTC)

RARECOIN – Online Coin Shop

General conditions of sale

1. General

1.1 These General Terms and Conditions of Sale for Rare Coins (GTC Sale) apply to all purchase agreements concluded between you as a customer (consumer or entrepreneur) and us as the operator of the online coin shop ( https://rarecoin.store ) or otherwise by means of distance selling or electronic commerce. In the course of the ordering process, you accept the GTC in the version applicable at the time of placing the order.

1.2 A consumer as defined by law is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. If a company is specified as the customer when the contract is concluded, this company shall become our contractual partner as an entrepreneur.

1.3 is the operator of the online store and your contractual partner:

TriaPrima GmbH, O4 4, 68161 Mannheim, with its registered office in Mannheim, registered in the commercial register of the Mannheim District Court under HRB 751735. VAT identification number: DE 310828831.

Please contact us with any questions, requests or concerns:

Postal address: TriaPrima GmbH, Head Office Mannheim, O4 4, 68161 Mannheim
Telephone: +49 (0) 621 40545804
Email: [email protected]
Website: www.rarecoin.store

1.4 The Terms and Conditions of Sale regulate the details of the purchase contract and at the same time contain important customer information in the legally relevant version. Information on the statutory right of withdrawal and its exceptions can be found below in clause 6. In our online store you can call up the GTC when ordering, save them on your computer and/or print them out. The terms and conditions applicable to your order will be sent to you separately along with the order confirmation, for example by email or as a PDF attachment. Individual changes to these GTC are not possible within the scope of the order.

1.5 Due to legal regulations, in particular the Money Laundering Act, we may be required in certain cases to identify our contractual partner and any beneficial owner. In this case, you are legally obligated to cooperate, in particular by submitting official identification documents and, if necessary, other required information and documents. Any changes arising in the course of the business relationship must be notified immediately. Regardless of legal regulations, we generally reserve the right to verify the identity and legitimacy of our customers or their representatives by means of an official photo ID and, if necessary, a written power of attorney as an original document or officially certified photocopy for net goods values ​​of EUR 5,000 or more.

1.6 The following delivery restrictions apply:

1.6.1 Our product presentation in the online shop is exclusively aimed at customers for whom delivery to the delivery address specified in the ordering process is possible in a delivery country that we have activated. Delivery to certain countries or regions may be excluded or restricted in individual cases, particularly for legal, regulatory, insurance-related, security-related, or logistical reasons.

1.6.2 If, in exceptional cases, the goods are not immediately available, we will state the delivery time in the product description and confirm it upon acceptance of the contract.

1.7 Minimum Age and Legal Capacity: The purchase of our products is permitted only to persons of legal age (18 years or older) who are legally competent to enter into contracts. By submitting the order, the customer confirms that they are at least 18 years old. If a return is necessary due to lack of legal capacity, a refund will only be issued upon return of the original goods delivered by the seller. The returned goods must be complete, unaltered, and in perfect condition. No refund will be issued if the customer returns different goods, damaged goods, an incomplete delivery, or a non-identical product. Any costs incurred due to a return resulting from lack of legal capacity and attributable to the customer will be charged to the customer. This includes, in particular, shipping, return, customs, import, processing, inspection, and other fees that may arise during returns from within Germany or abroad.

2. Conclusion of contract, order processing, user account

2.1 The descriptions of goods contained in our online store do not constitute a binding offer of sale. The offer to conclude a purchase contract with us comes from you as a customer.

2.2 You can submit your offer to purchase via the order form integrated into the online shop by completing the form in full and clicking the “Place order” button, which concludes the order process. This constitutes a legally binding offer to purchase the goods contained in your virtual shopping cart (“Order”). You can view and modify your order at any time beforehand by clicking the “View shopping cart” button. Before submitting your order, you can also review and, if necessary, change the shipping and payment details. You are bound to your order for five days, excluding Saturdays, Sundays, and public holidays (“banking days”). This means the contract becomes legally binding if we accept your order within this period.

2.3 After submitting your order, you will receive confirmation of receipt and acceptance of your order, including the payment request (“order confirmation”), via email within 5 banking days. Through the order confirmation, the contract is bindingly concluded in accordance with these GTC. If you do not receive an order confirmation within the aforementioned period, the offer shall be deemed rejected.

2.4 Once the invoice amount for your order has been paid in full and correctly, we will arrange for the goods to be shipped according to the agreed shipping method. You will receive confirmation of this by email (“Shipping Confirmation”). The Shipping Confirmation summarizes the individual components of your order, in particular the product, quantity, price, billing and shipping address, shipping provider, and payment.

2.5 You have the possibility to create a user account in the online store by registering as a customer by providing your complete and truthful data and assigning yourself a password. With the help of the user account, you can conveniently store your personal data in our system for future transactions, especially orders, and optionally use further functionalities as a non-binding service, for example wish list or comparison list.

2.6 We are entitled to revoke our order confirmation if our website or order confirmation mistakenly contains errors or omissions that negatively affect the content of the contract, for example, unintentional deviations from the current market price, particularly due to faulty data processing. In this case, we will declare the revocation within one week of discovering the error, for example, by email, and promptly refund any purchase price already paid, including any incidental costs. Our statutory rights, in particular to contest the contract on the grounds of error, shall remain unaffected.

2.7 The contract shall be concluded in German. The contract text (consisting of order confirmation with terms and conditions and payment request) will be stored by us in compliance with data protection regulations and sent to you by email. You can view past orders in your user account.

3. Prices, shipping and additional costs

3.1 Prices

The final prices for precious metal goods, especially coins, listed in our online shop are determined based on current precious metal prices on the financial market and are regularly updated. Where applicable, the prices include statutory VAT and all other price components. They are quoted in euros (EUR) plus the shipping costs listed below.

3.2 Delivery

We deliver according to the terms and conditions, shipping methods, delivery restrictions, and costs listed in the online shop under the “Payment and Shipping” section. Delivery is made to the delivery address you specify during the ordering process within Germany, as well as to the foreign delivery countries we have selected. Delivery to certain countries or regions may be excluded or restricted in individual cases for legal, regulatory, insurance-related, security-related, or logistical reasons.

3.3 Shipping costs

Shipping costs depend on the net value of the goods, the destination country, the respective shipping zone, and the shipping method offered during the ordering process.

The applicable shipping costs are displayed separately in the online shop, particularly under the “Payment and Shipping” section, and during the order process before you submit your order. These costs are to be borne by the buyer unless free shipping is explicitly stated. If additional services, surcharges, or different shipping costs apply to certain orders or shipping methods, these will also be displayed separately during the order process.

3.4 Maximum value per delivery

The maximum value per individual shipment is EUR 25,000. If the value of an order exceeds EUR 25,000, delivery will automatically be made in several separate shipments. Combining multiple orders exceeding EUR 25,000 into a single package is not possible. The applicable shipping costs as per section 3.3 will apply to each partial shipment.

3.5 Deliveries outside the European Union

For deliveries to countries outside the European Union, the buyer is responsible for all import duties, customs fees, taxes, and other charges incurred in the recipient country. These are not charged by us and are not included in our invoice, but may be levied separately by authorities, the shipping provider, or other entities in the recipient country. The buyer is obligated to inform themselves about the applicable regulations and costs in the recipient country before placing an order and to bear these costs.

3.6 Refusal of acceptance and return shipping costs

If a shipment is not delivered or is returned to us because acceptance is refused, the shipment is not collected, the delivery address is incorrect, or other circumstances attributable to the buyer exist, the buyer shall bear the resulting costs. These include, in particular, return shipping costs, storage costs, handling fees charged by the shipping provider, and other additional expenses. This also applies specifically to cases where delivery fails due to unpaid import duties, customs fees, taxes, or other charges. In these cases, a refund of the purchase price will only be issued after the goods have been received by us and less the actual costs incurred.

4. Payment, withdrawal, compensation and retention of title

4.1 The available payment options and the applicable shipping costs are determined by the information provided in the online shop, in particular under the heading “Payment and Shipping”, as well as during the ordering process.

4.2 The invoice amount is due immediately upon conclusion of the contract. Payment must be made within 5 banking days by final and unconditional credit to our account. Payments may only be made by the buyer. We reserve the right to refuse payments from third parties or other payments requiring increased verification, or to make such payments contingent upon further review.

4.3 If payment is not received by the due date stated above, we are entitled to withdraw from the contract without prior notice (fixed-date transaction) and are entitled to default interest and damages. Our claim for damages consists at least of any price change (“price decline”) that may have occurred for the goods on the financial market in the meantime.

4.4 We are also entitled to withdraw from the contract if a payment already made is reversed for reasons beyond our control (chargeback) or if there are actual indications of fraudulent payment, for example, bank transfer fraud. Further claims, in particular for damages, remain reserved.

4.5 We shall retain title to the delivered goods in any case until the invoice amount has been paid in full.

5. Delivery and transfer of risk

5.1 If the respective goods are marked “in stock” and no different delivery period has been specified or agreed upon, the goods are available immediately. Shipping within Germany usually takes approximately 2 to 4 business days after receipt of payment. For deliveries abroad, longer delivery times may occur due to customs clearance, security checks, country-specific conditions, or other circumstances beyond our control.

5.2 If we are unable to meet a binding delivery deadline for reasons beyond our control, such as the unavailability of goods due to a lack of delivery from our supplier through no fault of our own, or force majeure, we will inform you immediately, if necessary specifying a new estimated delivery date. If the new delivery date is unacceptable to you, or if the goods are unavailable even within the new delivery period or at all, both parties are entitled to withdraw from the contract with respect to the goods in question. In this case, we will promptly refund any payments already made. The statutory rights of both contracting parties shall remain unaffected.

5.3 The risk of accidental deterioration or loss of the goods passes to you in accordance with statutory regulations. This means that, if you are a consumer, the risk passes to you upon delivery or acceptance by a person present at the agreed private address who is authorized to receive shipments and prepared to acknowledge receipt. If you are a business and the goods are delivered to your business address, you bear the risk of loss or damage to the goods during transport. In this case, we hand over the goods “ex warehouse” to the shipping service provider.

5.4 We accept no liability for delivery arrangements, for example for leaving the package on the property or handing it over to a neighbor, or other arrangements that you have made with the transport company.

6. Right of withdrawal and exceptions

6.1 Where consumers have a statutory right of withdrawal, the following cancellation policy applies. A right of withdrawal exists in particular for non-personalized gift items or accessories, unless a statutory exception under section 6.2 applies.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

If you have a statutory right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement in order to exercise your right of withdrawal. This can be done, for example, by post, by email or via the electronic withdrawal function “Withdraw contract” provided on our website.

The electronic cancellation function can be accessed in the footer of our website via the link “Cancel contract”. After entering or confirming the required information, you can submit your cancellation notice electronically using the confirmation function “Confirm cancellation”. Upon using this function, we will immediately send you an electronic confirmation of receipt on a durable medium, in particular by email, containing the content of your cancellation notice as well as the date and time of its receipt.

You can use the enclosed sample revocation form for this purpose, but it is not mandatory. The electronic cancellation function is available in addition to the other legal options for declaring cancellation and does not establish a right of cancellation insofar as a right of cancellation is excluded by law.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, with the exception of the supplementary costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us, without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal from this contract.

For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to TriaPrima GmbH, O4 4, 68161 Mannheim, without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To:
TriaPrima GmbH
O4 4
68161 Mannheim
Telephone: +49 (0) 621 40545804
Email: [email protected]

I/We ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( ) / the provision of the following service ( ):

Ordered on ( ) / received on ( ):

Consumer name(s):

Address of the consumer(s):

Signature of the consumer(s) only required for notifications on paper:

Date:

(*) Delete as applicable.

6.2 Exclusion of the right of withdrawal

Consumers have no statutory right of withdrawal if the respective contract falls under a statutory exception to the right of withdrawal. This applies in particular in the following cases:

6.2.1 Precious metal products and price-dependent goods

There is no statutory right of withdrawal for contracts for the supply of goods whose price depends on fluctuations in the financial market over which we have no control and which may occur within the withdrawal period. This applies in particular to precious metal products, gold coins, platinum coins, palladium coins, silver coins, and other collector and investment coins containing precious metals. The legal basis for this is Section 312g Paragraph 2 No. 8 of the German Civil Code (BGB).

6.2.2 Custom-made or personalized goods

There is also no statutory right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by you is decisive, or which are clearly tailored to your personal needs. This applies in particular to personalized gift items, individually engraved products, or accessories manufactured according to customer specifications. The legal basis for this is Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB).

The customer’s statutory rights in the event of defects, incorrect deliveries or transport damage remain unaffected.

7. Liability for defects and damages

7.1 Our liability for defects and damages shall be determined in accordance with the statutory provisions, unless otherwise provided below.

7.2 The product descriptions in our online shop and, where applicable, in the case of gift items or accessories, more detailed manufacturer information and instructions that are delivered with the goods shall be considered agreements regarding the quality of the goods. We do not assume any liability for quality information provided by third parties.

7.3 In contracts with entrepreneurs, the general limitation period for claims relating to defects (§ 438 para. 1 no. 3 BGB) is one year from delivery, unless we are liable for damages in accordance with paragraph 7.4 below.

7.4 We shall be liable for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place, the breach of which endangers the achievement of the purpose of the contract and on the compliance with which a customer regularly relies. In the latter case, however, we shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

7.5 The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under product liability law remains unaffected.

7.6 Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times given the current state of technology. In this respect, we are not liable for the constant and uninterrupted availability of the online trading system and the online offers.

7.7 We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

8. Final provisions

8.1 Amendments or supplements to these Terms and Conditions must be made in writing. This also applies to the cancellation of this written form requirement.

8.2 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which a consumer has his habitual residence shall remain unaffected.

8.3 If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business in Mannheim, Germany. Unless otherwise stated in the order confirmation, our place of business is Mannheim.

8.4 Should one or more provisions of this Agreement be or become wholly or partially invalid, ineffective, or unenforceable, the validity of the remaining provisions of this Agreement shall not be affected. In place of the invalid, ineffective, or unenforceable provision, a valid and enforceable provision shall be deemed agreed upon which most closely approximates, legally and economically, what the parties intended or would have intended, according to the meaning and purpose of this Agreement, had they recognized the invalidity, ineffectiveness, or unenforceability of the provision. The same shall apply to any gaps in this Agreement.